MLO Housing Ltd

1. Introduction

Mlo housing is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the UK GDPR and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, address, email, phone number.
• Financial Information: Bank account details, payment records, and credit history.
• Tenancy Information: Rental history, employment details, and references.
• Identification Data: Passport, driver’s license, or other ID for verification.
• Communication Data: Emails, phone conversations, and written correspondence.

3. How We Collect Data

We collect data through:

• Online forms on our website.
• Direct interactions (emails, calls, meetings).
• References provided by tenants or landlords.
• External sources like credit agencies or tenant screening services.

4. How We Use Your Data

We use your personal data to:

• Manage rental agreements and property lettings.
• Conduct tenant referencing and credit checks.
• Communicate with landlords, tenants, and service providers.
• Comply with legal and regulatory requirements.
• Improve our services and website functionality.

5. Legal Basis for Processing

We process your data based on:

• Contractual Necessity: To fulfil tenancy agreements or contracts.
• Legal Obligation: To comply with property laws and regulations.
• Legitimate Interest: For operational and marketing purposes (e.g., sending newsletters).

6. Sharing Your Data

We may share your data with:

• Landlords and tenants (for tenancy-related purposes).
• Credit referencing agencies and debt collectors.
• Contractors and service providers (e.g., maintenance).
• Legal and regulatory authorities when required.

We will never sell your data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under data protection law, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data in certain circumstances.
• Restriction: Request to limit how we use your data.
• Objection: Object to data processing for direct marketing or legitimate interest.

To exercise your rights, contact us at info@mlohousingltd.co.uk

9. Security of Your Data

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.

10. Cookies and Website Tracking

Our website uses cookies to enhance user experience. 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this policy occasionally. Changes will be posted on this page, and where appropriate, notified via email.